Refund policy
Return & Refund
We offer a 90-day return policy, which means you have 90 days after receiving your item to request a return.
To begin a return, please contact us at support@aurielleus.com
Orders With Incorrect or Incomplete Addresses
We cannot issue refunds for orders that cannot be delivered due to incomplete or incorrect address information, including missing apartment or unit numbers.
Please double-check your address before completing your order.
Damaged, Defective, or Wrong Items
Please inspect your package upon delivery.
If your item arrives damaged, defective, or incorrect, contact us within 30 days of the delivery date so we can evaluate the issue and make it right.
If your claim is approved, we will send a replacement at no additional cost.
Order Modifications & Cancellations
Orders are processed quickly.
If you need to modify or cancel your order, please contact us immediately.
Orders that have already been processed or shipped cannot be changed or canceled.
Disclaimer
Our products have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease.
