Cancellation policy

Subscriptions Policy

When you purchase a subscription, you agree to receive recurring deliveries of the selected product(s) based on the frequency and duration you choose at checkout.

Billing & Payments

By enrolling in a subscription, you authorize us to securely store your payment method and automatically charge it for each scheduled delivery, unless the subscription is paid in advance. Charges will occur prior to each shipment.

Some subscriptions may automatically renew at the end of their term unless canceled prior to the renewal date.

Managing or Canceling Your Subscription

You may modify, pause, or cancel your subscription at any time before your next scheduled billing date.
To manage your subscription, please use the link provided in your order confirmation email or access your account through our website.

Any changes or cancellations made after an order has already been processed or shipped will apply to future deliveries only.

Refunds & Returns

Subscription orders that have already been processed or shipped are subject to our Returns & Refund Policy. Please review that policy for full details regarding eligibility, timelines, and conditions.

Pre-Order Policy

When you place a pre-order, you are purchasing a product that is currently out of stock or scheduled to be released at a future date.

Payment Authorization

At checkout, we may:

  • Collect full payment,

  • Collect a partial deposit, or

  • Store your payment method and charge the full amount at a later date prior to fulfillment.

By placing a pre-order, you authorize us to charge your selected payment method when the product becomes available and is prepared for shipment.

Cancellations

Pre-orders that have not yet been fulfilled may be canceled for a refund of any amount already paid.
Once a pre-order has been fulfilled or shipped, the order can no longer be canceled. However, you may request a refund in accordance with our Returns & Refund Policy.

Fulfillment Timing

Estimated shipping dates for pre-orders are subject to change due to production, logistics, or supply-chain factors. We are not responsible for delays outside of our control, but we will make reasonable efforts to keep customers informed.